Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to:

• Visitors to our website(s)
• Students and professionals registering for programs, assessments (FAAT), or education series
• Corporate representatives, recruiters, and institutions making enquiries
• Franchise applicants and partners
• Job applicants and employees
• Any person submitting information through our forms, emails, calls, or events

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you voluntarily provide it:

• Full name
• Email address
• Phone number
• City, state, country
• Educational background and qualifications
• Employment details or professional background
• Organisation / institution details (for corporate or institutional enquiries)
• Career interests or preferences
• Resume / CV (for careers or internships)

2.2 Assessment & Academic Information

For assessments, programs, or certifications, we may collect:

• Test registration details
• Assessment scores and performance data
• Skill-gap analysis and reports
• Certification status

2.3 Technical & Usage Information

Automatically collected data may include:

• IP address
• Browser type and device information
• Pages visited and time spent
• Referral sources
• Cookies and tracking data

3. How We Use Your Information

We use your information to:

• Process registrations, applications, and enquiries
• Deliver programs, assessments, certifications, and events
• Communicate important updates, confirmations, and reminders
• Provide academic, career, or business guidance
• Improve website performance, content, and user experience
• Conduct analytics, reporting, and internal research
• Comply with legal and regulatory requirements

We do not sell or rent personal information to third parties.

4. Legal Basis for Processing

Your information is processed based on:

• Your consent (given by submitting forms or opting in)
• Performance of services or contractual obligations
• Legitimate business interests
• Compliance with applicable laws

By using our website or submitting your information, you consent to this Privacy Policy.

5. Disclosure of Information

We may share information only in the following cases:

• With internal teams for program delivery, support, or operations
• With authorised service providers (e.g., assessment platforms, CRM, email services) under confidentiality obligations
• With academic or corporate partners only when required for delivery or placement-related activities
• When required by law, regulation, or government authorities

All third parties are required to follow appropriate data protection practices.

6. Data Storage & Security

We implement reasonable administrative, technical, and physical safeguards to protect your data against:

• Unauthorised access
• Loss, misuse, or alteration

While we strive to protect your information, no system can be 100% secure. Users are advised to exercise caution while sharing sensitive data online.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purpose for which it was collected
• Meet legal, academic, or operational requirements

Assessment and academic records may be retained longer for certification, verification, or reporting purposes.

8. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve site functionality
• Analyse traffic and usage patterns
• Personalise content and experiences

You may disable cookies through your browser settings, though some features may not function optimally.

9. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Withdraw consent for communications
• Request deletion of your data (subject to legal limitations)

Requests can be sent to the contact details provided below.

10. Communication & DND/NDNC Consent

By submitting your details on our website or forms, you authorise FFOI and its affiliates to contact you via:

• Phone calls
• SMS / WhatsApp
• Email

This consent overrides DND/NDNC preferences, strictly for communication related to our services, programs, assessments, and opportunities.

11. Third-Party Links

Our website may contain links to third-party websites. FFOI is not responsible for the privacy practices or content of such external sites. Users are encouraged to review their privacy policies separately.

12. Children's Privacy

Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal data from minors without appropriate consent.

13. Changes to This Policy

FFOI reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

Continued use of the website constitutes acceptance of the revised policy.

14. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your data: